Terms of Service

VartalApp is a business-to-business service. To use the Service you must be at least 18 years old, act on behalf of a genuine, lawfully operating business, and have the authority to bind that business to these Terms.

• You are responsible for the accuracy of the business information, catalog data, and contact details you provide to us.
• You are responsible for safeguarding any account credentials and for all activity that occurs under your account.
• You must notify us promptly at kelviontech@gmail.com of any unauthorized use of your account.

VartalApp provides conversational commerce, customer relationship management, and automated messaging tooling that businesses use to communicate with their own customers over WhatsApp, including catalog browsing, order tracking, appointment booking, and automated conversational flows across multiple industries.

We may add, modify, or discontinue features of the Service at any time. We will make reasonable efforts to notify Clients of material changes that affect active integrations.

By using VartalApp to message your customers, you agree that you will:

• Only message end-users who have given valid opt-in consent to be contacted by your business on WhatsApp.
• Comply with the WhatsApp Business Messaging Policy, WhatsApp Commerce Policy, and Meta Platform Terms, as updated from time to time.
• Not use the Service to send spam, unsolicited marketing, deceptive content, or any content prohibited under Meta's policies.
• Honor opt-out and stop requests from end-users promptly.
• Not use the Service for any unlawful, fraudulent, or abusive purpose.

You agree not to, and not to permit others to:

You retain ownership of the catalog data, business content, and customer records you submit to VartalApp ("Client Content"). You grant KelvionTech a limited license to process, store, and transmit Client Content solely to operate and support the Service on your behalf.

You represent that you have all necessary rights and consents to provide Client Content to us, including any customer contact information used for WhatsApp messaging. Our handling of personal data is further described in our Privacy Policy.

The Service, including its software, design, workflows, and branding (including the "VartalApp" and "KelvionTech" names and logos), is owned by KelvionTech and protected by applicable intellectual property laws. Nothing in these Terms transfers ownership of that intellectual property to you.

"WhatsApp" and the WhatsApp logo are trademarks of Meta Platforms, Inc. and are used here solely to describe platform compatibility.

We work to maintain high availability of the Service but do not guarantee uninterrupted access. Scheduled maintenance, third-party outages (including outages of the WhatsApp Business Platform itself), and events outside our reasonable control may affect availability.

Either party may terminate the Service relationship in accordance with the terms agreed at onboarding. We may suspend or terminate your access immediately if you materially breach these Terms, violate Meta/WhatsApp policies, or use the Service unlawfully. Upon termination, your right to use the Service ends, and we will handle any retained data in accordance with our Data Retention policy.

The Service is provided "as is" and "as available" without warranties of any kind, express or implied. To the maximum extent permitted by law, KelvionTech shall not be liable for indirect, incidental, special, or consequential damages, or for any loss arising from disruptions to, or policy actions taken by, the WhatsApp Business Platform or other third-party services outside our control.

These Terms are governed by the laws of India, without regard to conflict-of-law principles. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts having competent authority over KelvionTech's place of business.

We may revise these Terms from time to time to reflect changes in our service features, Meta platform requirements, or statutory legal obligations. When changes are published, the revised Terms will be posted on this page with an updated "Last Updated" date. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.